IVR or you can say interactive voice response service provider. IVR system is a pre-recorded or dynamically generated audio which directs the user how to proceed with the help of keys. The IVR takes input, processes it and returns a result. IVR is used to service high call volume at a lower cost.
IVR service providers resolve caller’s queries without a live agent. If the caller does not find the information they can transfer the call to the live agent. IVR saves caller time. There is no need to face a hard time if you have a good IVR service provider because they provide a quick and easy setup dashboard, call recording facility, they find all missed and receive call logs in real-time.
IVR service providers have different plans for beginners, medium-size businesses. Premium plans are also provided for those who cannot get the job done without interactive voice response and response process systems. The IVR service provider gave you a trial period of 15 days. You can get unique numbers that represent your brand. You can also get an analytics report, voicemail facility and much more.
IVR service provider successfully holds and manages interactive voice services. IVR sets a unique number for every department in the company. They enable a voicemail after the working hours end. IVR records all calls for quality purposes. IVR service providers set a customer on-hold music to keep the caller entertained and updated.
IVR has a great scope in many businesses some of them are mentioned below.
Banking institutions take facilities from IVR service providers. With the help of IVR service providers, a bank can provide a 24×7 hour banking facility. IVR helps customers to check balance and payment history anytime.
LPG gas provider and customer care–
IVR service provider gives the facility to book your LPG gas cylinders through various companies like Indian gas, hp gas, etc. Moreover, these services also play an important role in customer care.
IVR is used by Pharmaceutical companies. They can conduct various clinical trials and manage the large volume of data with the help of IVR services. Moreover, it is also used to record patient diaries and questionnaires.
IVR system helps farmers also. Farmers could avail information by calling IVR number and navigate through simple audio in their chosen language.
Civic engagement –
Many NGOs and social organizations also take help of IVR service providers. They spread relevant content to people who live in villages, forests and tribal areas.